Now that I've had the chance to read Blink, Im glad I did. I found it to be an enjoyable read and insightful book. The purpose of the book is to show how our minds process a lot of information in a short period of time. We are able to do so unconsciously, which is why we're able to do it to fast. Gladwell starts with a story about a statue the Getty was purchasing. The museum utilized sophisticated scientific techniques to confirm the authenticity of the statue. All the analysis came back corroborating the story. Two art experts, without any scientific instruments, were able to instantly tell the statue was a fake. At first they could not describe why, they just knew.
The book centers on this kind of split-second thinking (processing) for good and bad. When I saw Gladwell on Jane Pauly, I initially thought the book centered on the idea that split second thinking was the best way to process information. After reading the book, I see that's not the case. The example of the statue stated above is successful because of the honed expertise of the individuals and they're ability to apply that expertise without thinking about it. Gladwell routinely cites examples of people are able to make accurate predictions on limited data.
The most fascinating chapter dealt with the research of John Gottman on marriage. With only fifteen minutes of video footage, Gottman is able to predict with near perfection which couples will be divorced within 15 years. Gottman's key is being able to thin-slice the footage and remove the noise. He is able to analyze the various human expressions and even identify very subtle expressions. It's with that data that he is able to make his prediction. While this may not necessarily be split-second decision-making, it does challenge the idea that you need mountains of data to accurately analyze data.
In another fascinating chapter, Gladwell takes on violent police interactions, namely Amadou Diallo and Rodney King. Like many people, I was appalled that the NYC officers emptied 41 rounds with their assault on Diallo. Gladwell takes the time to show how their inexperience led to their quick and deadly reaction. While it is horrifying to think that this event occurred, there are reasons that can explain why it happened and allow for training to prevent future occurrences like this. Gladwell contrasts this interaction with another event that could have easily had a similar outcome. In this case, the officer had some years under his belt and was cool in a potentially stressful situation. He even allowed the suspect to reach into his pants and retrieve a gun, but the suspect dropped the gun without threatening the officer. This is a situation where it could have been easy to whip out a gun and fire, and even claim self-defense. The officer was looking for every opportunity to allow the kid to live, which in-turn provided the officer the patience necessary.
With these two stories, Gladwell is showing that proper training and experience in stressful situations will provide officers the tools to handle dangerous situations more calmly. The science here centers on how our heart-rate affects us in certain situations. Once our heart-rate reaches a certain point, we are beyond reason. That's likely what the officers experience in the Diallo and King cases. When people are experience situations that push their heart-rate up into that zone they develop tunnel-vision. As they go through similar experiences, they're heart-rate tends to drop to and remain at lower levels. Then they are better able to act like the calm officer.
I really enjoyed this book. Some of the ideas he discussed in the book I'd had some exposure to, but it was interesting to see his approach and how he applied the ideas in the real world. Michael LeGault publish a book entitled Think!, which is meant to contrast Gladwell, at least that is how it appears (I have yet to read it). Since reading Blink, I can see that these two books likely don't discuss the same thing. Blink is really just Gladwell's word for intuition. Nowhere in the book does he suggest not having the right information. He merely shows that we don't need to overwhelm ourselves with data just to have data. We really need to be able to find the best and most relevant data. The book Think! appears to be about the situations where more contemplation is necessary. In all the cases that Gladwell presents as support for the Blink premise, they have acquired experience as the key ingredient. He also never states that even with the honed intuition that mistakes won't be made. The probability is merely decreased.